Layaway policy.
This is how holding tickets and paying in installments works. Events may have their own terms; the exact ones are always shown before you accept.
What it is
A payment plan to secure your tickets with a deposit and pay the rest before the event.
When it applies
Only for tickets marked “Layaway” and events more than 60 days away.
Deposit
You pay at least 30 % of the plan total. From then on the tickets are held for you and the price is frozen.
Schedule
The balance is split into weekly, bi-weekly or monthly installments; the last one is due at the latest 21 days before the event.
Payments
You pay each installment online from your account. We remind you 3 days before and on the due date. You can pay ahead or pay the full balance at any time.
Late payments
If an installment is late you have 5 grace days. After that the plan is cancelled and the tickets go back on sale.
Cancellation
If you cancel the plan or it's cancelled for non-payment, 10 % of what you paid is retained (covering the inventory hold and price changes) and the rest is given as credit in your favor for future purchases. Cancelling before paying the deposit has no penalty.
Delivery
Tickets are delivered only once the plan is 100 % paid, with the same guarantee as any purchase.
Plan fee
The plan has a 5 % service fee on the ticket value, included in the total you see before accepting.
Your rights
This policy applies without prejudice to consumer rights under Colombian Law 1480 of 2011 (Consumer Statute).
Values of the current general policy. Each plan's terms are recorded when accepted and don't change afterwards.