Help center
How can we help?
Quick answers about purchases, delivery, payments and your account. If you can't find what you need, message us.
Buying tickets
How do I buy?
Pick the event, compare zones on the map, choose the quantity and press Buy. We hold the seats for 15 minutes while you enter your details and pay.
Do I need an account?
No. You can check out as a guest; we email the confirmation. If you later sign up with the same email, the purchase shows up under My purchases.
Can I get seats together?
Yes. Use the Seats together filter and check each listing's quantity rules (for example, pairs only).
Is the price all-in?
The listed price per ticket is what you pay. You see the total at checkout before confirming.
Ticket delivery
When do I get my tickets?
Before the event. Every listing shows the delivery type and estimated date, and we email you when they're ready.
How are they delivered?
By transfer in the organizer's official app, as PDF / e-ticket (email and your account) or, in some cases, arranged physical delivery.
I haven't received my tickets
Check the estimated date on your order. If it has passed, ask the assistant with your order code (PG-…) and we'll sort it out.
Guarantee and refunds
What does the guarantee cover?
That you receive a valid ticket in time for the event. If we can't deliver, you get your money back under our terms.
What if the event is cancelled or postponed?
If it's cancelled, we process the refund under our terms. If it's postponed, tickets are usually valid for the new date.
Can I cancel my purchase?
Event tickets aren't refundable for a change of plans, except as stated in the terms and applicable law.
Layaway
How does it work?
You reserve with a deposit and pay the rest in installments before a deadline. The seats are held in your name while you pay.
Where do I pay installments?
In My account → My payment plans. You can pay ahead whenever you like.
What if I'm late?
You get a few grace days. After that the plan may be cancelled with the penalty set in the layaway policy.
Payments and currencies
Which payment methods do you accept?
Cards, PSE and Nequi in Colombian pesos (Wompi) and international cards in US dollars (Stripe).
Which currency am I charged in?
Prices in your currency are a reference; you're charged in the gateway's currency at the rate shown at checkout.
Do you store my card?
No. Payments run through certified gateways; we never see or store your card details.
Account and privacy
How do I change my details or password?
In My account → Personal details.
Can I download or delete my data?
Yes. In Personal details you can download your data and request account deletion (Colombian Law 1581 of 2012 and GDPR).
How do I manage cookies?
Use Cookie settings in the footer to change your choice at any time.
Still have questions?
Our assistant answers 24/7 and hands you over to the team when needed.
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Step-by-step guide to the agency portal: holds, white-label quotes, payments and reports.
Read the agency guide