Agency guide
Your portal, step by step.
Everything your team needs to quote, hold and sell with us.
1. Joining and access
Apply on the Agencies page. Our sales team reviews the application and, once approved, the owner gets an email invitation.
- Accept it with an account that uses the same email.
- The owner must enable two-step verification (authenticator app) to enter the portal.
2. Your team
In Team, the owner invites advisors by email, decides whether each one sees the whole agency's sales or only their own, and can remove access at any time.
3. Catalog and net rates
Catalog shows events with your net price (what you pay as an agency) and the rule behind it. The public price is the reference for your margin.
| Field | Meaning |
|---|---|
| Net | What you pay the platform |
| Public | Price for end customers on our site |
| Margin | What you can add for your client |
4. Holds
Pick the listing and quantity and press Hold. Seats and the net price are locked for your agency's hold window (for example 48 hours, up to 40 seats). Holds shows the time left; if you don't buy before it expires, the seats are released.
5. White-label quotes
In Quotes → New, build a proposal with several events, set your markup (percentage or fixed, global or per line), the currency and the validity.
- Send the link or the PDF with your logo and colours; your client never sees our brand.
- You'll see when they open and accept it.
- Hold turns every line into holds in one go.
Set your logo, colours and contact details in White label.
6. Buying
From a hold, choose how to pay:
- Online gateway: immediate card or PSE payment.
- Bank transfer: upload the receipt; our team confirms it.
- Credit line: if your agency has one, the purchase is confirmed right away and you pay within the agreed term.
7. Layaway for your clients
When the event allows it, you can sell with layaway: your client reserves with a deposit and pays in installments before the deadline.
8. Delivery
When tickets are ready they appear in the sale detail with delivery instructions, and we email you.
9. Sales and reports
Sales lists every purchase with status, payment and margin, with CSV export. The Dashboard shows the month's net, margin, holds about to expire, available credit and top events.
10. AI assistant
The portal assistant answers with your net prices: it can search events, create holds and build white-label quotes for you. Always review the result before sending it.
11. Support
Write to the agencies email in the footer or ask the assistant. Keep the sale code (PG-…) or quote code (Q-…) at hand.