Skip to content
Parceros Live
Parceros Guarantee

Purchase guarantee

If your tickets don't arrive on time or aren't valid, we get you equal or better ones or refund your money.

Draft pending legal review. This text describes how the platform works today, but it hasn't been reviewed by a lawyer yet and may change before launch.

What it covers

  • Valid tickets: that get you into the event.
  • On time: delivered before the event, by the listing's estimated date or at the latest before doors open.
  • What you bought: the zone and conditions described (for example, seats together or partial view).

What we do if something goes wrong

  1. We get you tickets in an equal or better location at no extra cost; or
  2. We refund 100% of what you paid.

How to use it

Write to us with your order code (PG-…) through the Contact channels before the event or, if the problem happens at the gate, within 48 hours.

What it doesn't cover

Changes of plans, the organizer's decisions on line-ups or artists, or breaches of the venue's rules.